A Message from Meralco: Dear Valued Partners, It has been more than a month since the government implemented the Enhanced Community Quarantine (ECQ) as a strategy to fight against the spread of COVID-19. We hope that you and your loved ones are safe and healthy. COVID-19 has greatly impacted our way of life and the manner we operate our businesses, and we thank you for your patience and understanding. On this note, we would like to share with you our process and guidelines on the following: PAYMENT CHANNELS If you wish to settle your bill during the enhanced community quarantine, you may use Meralco’s bank account to conduct a bank-to-bank transfer or direct deposit, with details specified below. BDO Unibank, Inc. (BDO) Account Name: Manila Electric Company Account Number: 004638010564 Branch: Meralco Branch, Meralco Center, Ortigas Ave., Pasig City SWIFT Code: BNORPHMM Bank of the Philippines Islands (BPI) Account Name: Manila Electric Company Account Number: 0201050154 (Current Account) Branch: Pasig Ortigas Branch Swift Code: BOPIPHMM Citibank, N.A. Account Name: Manila Electric Company Account Number: 0593796019 (Current Account) SWIFT Code: CITIPHMX Note 1: Please quote Reference: Meralco Account No. Note 2: Send an e-mail of your proof of deposit and BIR Form 2307 – Certificate of Creditable Withholding Tax (CWT) to: Central Payments – pbevangelista@meralco.com.ph North Payments – mbagalicia@meralco.com.ph South Payments – kjmoviedo@meralco.com.ph National Government accounts – jdcanlas@meralco.com.ph We have included a sample of a transaction slip for your guidance: METER READING AND BILL GENERATION We are gradually deploying our meter readers except for areas with high risk of infection. In situations where meter reading is not feasible, we will be computing your March bill using an estimation formula provided for in the Distribution Services and Open Access Rules (DSOAR) as approved by the Energy Regulatory Commission (ERC). The difference between the estimated 3-month average and the actual meter read will be reflected on your next bill and corresponding charges will be adjusted. In effect, you will only be paying for power that was actually consumed. Rest assured that a computation of your actual electric consumption for the period of March 17 – April 30, 2020 will be provided post ECQ together with corresponding adjustments. SERVICE APPLICATION We continue to accept and process service applications so that you can proceed with your business plans. For more information, FAQs are available in our website. Please do not hesitate to let me know if you have questions or clarifications. We will continue to exert all efforts to address the needs of our customers even under these extraordinary circumstances and we thank you for your support in #KeepingTheLightsOn.